Monday, December 11, 2006

A thankyou to PayPal

After a long and anxious wait, PayPal has ruled in my favour about a pair of wine glasses that arrived smashed to smithereens. They don't give you any easy way to say thank you -- finding a way to communicate with them rather than their FAQs is a nightmare -- so this is a short appreciation of the process.

Compared with, say, the small claims court, the process is decidedly untransparent. You get sent requests, you get told conclusions, but at no stage do you get given reasons for anything. It has cost me the postage to get the goods back to the seller -- but that is less than a small claims court would have charged me.

The result, though, is the right one. So thank you.

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